Shipping policy
Processing Times:
- Orders are processed within 2-4 business days after payment confirmation. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Rates:
- We offer the following shipping options within the United States:
- Standard Shipping (5-7 business days): $Varies
- Expedited Shipping (3-5 business days): $Varies
- Free Shipping: On orders over $Varies.
Shipping Locations:
- Currently, we only ship within the United States. We do not offer international shipping at this time.
Delivery Times:
- Delivery times are estimates and begin from the date of shipping, not the order date. Please note that delivery times can vary due to factors beyond our control, such as carrier delays or weather conditions.
Tracking Your Order:
- Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your package’s journey. Please allow 24-48 hours for tracking updates to appear.
Failed Deliveries & Incorrect Addresses:
- Ensure your shipping address is correct at checkout. Kandied Hair is not responsible for lost or delayed packages due to incorrect addresses. If a package is returned to us due to an incorrect address, we will contact you to arrange a re-delivery (additional shipping fees may apply).
Lost or Damaged Packages:
- If your package is lost or arrives damaged, please contact us at KandiedHair@Gmail.com within 7 days of the expected delivery date for assistance.
Order Changes & Cancellations:
- We process orders quickly, but if you need to make changes or cancel your order, please contact us immediately. Once your order has been shipped, we are unable to make changes or cancel the order.
Contact Us:
- For any questions or concerns regarding shipping, please reach out to our customer service team at KandiedHair@Gmail.com.